How long does order processing take?
Orders are typically processed within 1–3 business days. Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
How long does delivery take?
Our estimated delivery time is 7–12 working days after your order has been shipped.
Please note that delivery times are estimates and may vary depending on your location, courier delays, customs processing, or other unforeseen circumstances.
Do you offer free shipping?
Yes. We offer free standard shipping worldwide.
Where do you ship?
We currently ship worldwide.
How can I track my order?
Once your order has been shipped, you'll receive an email with your tracking information and tracking link. You can use the link to follow your order's delivery progress.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing your order. We can only make changes or cancellations before your order has entered processing or been shipped.
What is the Zela Croc Tote™ made of?
The Zela Croc Tote™ is made from PU with a crocodile-textured finish and features a 100% recycled polyester lining.
How do I care for my Zela Croc Tote™?
Clean your bag gently with a soft, dry or slightly damp cloth. Avoid excessive water, heat, harsh cleaning products, oils, and perfumes. When not in use, store it in a cool, dry place away from direct sunlight.
For more details, please see our Product Care Guide.
Can I return my order?
Yes. You may request a return within 30 days of receiving your order, provided the item meets our return requirements.
Please see our Returns & Refunds page for full details.
What if my order arrives damaged or I receive the wrong item?
Please contact us as soon as possible with your order number and clear photos of the item. We'll review the issue and help you with the next steps.
How can I contact ZELA?
If you have any questions about your order or product, please contact us at zelatote@gmail.com. Our customer support team will be happy to help.